Shipping and Returns

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RETURN POLICY

If you are not satisfied with your purchase, you may send the product back within 30 days of receipt for a refund. You must call or e-mail SKYDEX at 303.790.4003 or info@skydex.com to arrange a returns confirmation number before you ship the item. Items must be returned in the original SKYDEX packaging in unused condition to receive a full refund. Unused items returned in any packaging other than the original SKYDEX packaging will incur a 10% restocking fee, deducted from the refund amount. A refund will be processed within two weeks of SKYDEX receiving the returned item and will be in the amount of the purchase price of the product, less any deductions. The purchaser is responsible for the return shipping costs. You will be notified regarding your refund via e-mail once SKYDEX has received the returned item.

SHIPPING

SKYDEX utilizes UPS as the standard method for shipping. If you would like to discuss other shipping options, please call or e-mail us at 303.790.4003 or info@skydex.com. International Orders cannot be processed online and must be placed directly with customer service, please call or e-mail us at 303.790.4003 or info@skydex.com to place an International order.

Orders received Monday - Friday before 1 pm Mountain Time will be shipped the same day, all other order's will be shipped the following business day. Orders received on holidays will be shipped the next business day. 

Return Policy

If you are not satisfied with your purchase, you may send the product back within 30 days of receipt for a refund. You must call or e-mail SKYDEX at 303.790.4003 or info@skydex.com to arrange a returns confirmation number before you ship the item. Items must be returned in the original SKYDEX packaging in unused condition to receive a full refund. Unused items returned in any packaging other than the original SKYDEX packaging will incur a 10% restocking fee, deducted from the refund amount. A refund will be processed within two weeks of SKYDEX receiving the returned item and will be in the amount of the purchase price of the product, less any deductions. The purchaser is responsible for the return shipping costs. You will be notified regarding your refund via e-mail once SKYDEX has received the returned item.

Privacy Policy

Our Commitment: SKYDEX Technologies, Inc., is dedicated to protecting your privacy. The information we collect about you is used to process and fulfill orders. We will not disclose your personal information to others under any circumstance.

Required Information: When you order, we need to know your name, mailing address, email address and billing information.

Warranty
 
1. SKYDEX warrants that all products shall be free from defects in material or workmanship under normal use and maintenance for a period of one year (the "Warranty Period,"). This warranty does not cover damage caused by vandalism, abuse or misuse, or damage or defects caused by improper maintenance or installation. SKYDEX makes no warranty concerning products manufactured by other persons any other than SKYDEX, and the purchaser's sole source of warranty, if any, is the original manufacturer's warranty.
 
2. This warrant only applies to products that have been paid in full by Purchaser in accordance with the agreed upon SKYDEX terms of sale. No warranty extended by SKYDEX shall apply to any products which have been sold as "used" or have been modified, altered, maintained or repaired by persons other than those authorized or approved by SKYDEX. Purchaser's exclusive remedy hereunder shall be repair or replacement of goods, or if such remedy shall fail its essential purpose at the determination of SKYDEX, a refund of the purchase price for goods that do not conform to the SKYDEX warranty. Repairs or replacements shall not interrupt or prolong the term of the warranty. The warranty is made on condition that written notice of any defect by given to SKYDEX within 30 days of discovery. Once written notification is received and Purchaser's claim is determined valid under terms of this warranty, SKYDEX has 30 days in which to remedy the defective material. In no event shall SKYDEX be liable for incidental or consequential damages, even if it has been advised of the likelihood of their existence.
 
3. THIS IS THE EXCLUSSIVE WARRANTY. WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ARISING FROM A COURSE OF DEALING OR USAGE, WHETHER EXPRESS OR IMPLIED, ARE SPECIFICALLY DISCLAIMED.
 
Conditions of Sales and Payments
 
Publichsed prices do not include taxes, duties or shipping and my be charged without notice at any time. Visa, MasterCard, American Express and Discover are accepted for telephone and web orders.  We are unable to accept cash or personal checks at this time.

 

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